FAQ's

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We know you might have questions, and we're here to help! Below, you'll find answers to some of the most common inquiries about our services, policies, and more.

If you don’t see the answer you need, feel free to reach out—we’re always happy to assist!

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Ground Rules? 

‍Sure! 

 Be Cool, Be Kind – Respect your teammates! Listen, share ideas, and cheer each other on. We’re solving this together!

 All Hands on Deck – Everyone gets a chance to contribute and experience that satisfying AHA! moment.

 Keep It Positive – Good vibes make this a team-builder to remember!

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Dress Code?

Nope! Rock whatever makes you feel awesome—your style, your rules!‍

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Food Allergies?  

‍We’ve got you covered! Most food allergies can be accommodated, and you’ll have the flexibility to choose much of what you eat and drink.

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Puzzle trouble? 

‍We’ve got puzzles for every skill level, each packed with clues! The challenge? Solve them using as few hints as possible. But hey, if your brain hits a roadblock, just tap “Show Answer” and keep the fun rolling!

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What to bring? 

Comfy shoes for exploring, scratch paper & pens for cracking codes—let the puzzle-solving begin!

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HELP!

‍No worries! Your behind-the-scenes host has your back available before, during and after your tour.

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Want more? 

You’re welcome to purchase extra food and drinks along the way.

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Refunds? 

‍Yep! Cancel 24+ hours in advance for a full refund. 

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Inclement Weather?  

‍If any of our restaurants close, we’ll work with you to reschedule your tour.‍

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Had a Blast?   

‍We’d love to hear about it! Click the logos below to leave us a review on Google, Trip Advisor, and Yelp!

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